Frequently Asked Questions (FAQ)

We provide professional, trained, and certified nannies for expatriate families living or relocating to Bali.

Our services include:

Long-term full-time (Live-in or Live-out)
Part-time contracts

Our long-term service starts from a minimum of 3 months – up to 12 months
or longer, depending on your family’s needs.

Every nanny completes a professional screening and verification process, including:

  • Medical Check-Up
    All nannies complete a pre-placement health screening.

  • First Aid & CPR Trained
    Prepared to respond calmly and safely in emergencies.

  • Police Background Check
    Police clearance to support child safety and trust.

  • Document Verification
    Valid identification on file (KTP, Family Card/KK, or Passport).

  • Psychological Fitness Letter
    Confirmation of emotional stability and mental readiness.

  • Service Guarantee
    Replacement support is available in case of mismatch (terms apply).

  • BPJS Health Coverage
    Nannies are registered under Indonesia’s national health insurance program (BPJS).

We ensure each nanny is professionally qualified and emotionally prepared to provide safe, consistent childcare.

Yes. All nannies are certified through accredited Nanny & Babysitter Training Programs and
hold valid First Aid & CPR Certificates.
We also conduct ongoing training and evaluations to maintain the highest standards.

Yes. All our nannies are registered under BPJS Health Insurance, ensuring they have access to
proper medical care when needed.

Absolutely!
We will share several nanny profiles that best fit your family’s lifestyle and needs.
You can review, interview, or even request a trial period before making your final decision.

At Nannies in Bali, we make the nanny hiring process smooth and worry-free from consultation to placement.

  • Consultation
    Share your family’s needs, schedule, and requirements.

  • Nanny Matching
    We send a curated shortlist of suitable nanny profiles.

  • Interview & Agreement
    Interview your preferred nanny and review the agency agreement.

  • Payment
    Pay the administration fee and one month’s nanny salary in advance through the agency.

  • Confirmation & Placement
    We issue confirmation, share verified documents, and dispatch your nanny to your location.

Ongoing Support – Continuous support with a replacement guarantee (terms apply).

Our agency fee starts from IDR 2 Mill / Contract, depending on:

  • Duration of service
  • Nanny type and category
  • Guarantee periods of Replacement

(This does not include the nanny’s monthly salary )

  • This fee covers placement, documentation, replacement guarantee, and ongoing support.
  • This is a one-time agency & placement fee only. The nanny’s monthly salary is paid separately later to the nanny.

For detailed quotations, please contact our representative team.

The monthly salary starts from IDR 5,000,000 – 12,000,000, depending on:

  • Work duration
  • Number of children
  • Experience & skills
  • Location and schedule

Please contact our team for accurate quotations.

Covers professional selection, screening, training, background verification, and full placement administration.

It ensures safe, pre-screened, trained, and job-ready nannies, saving you time and reducing the risks of hiring on your own.

Yes. During the warranty period, we will replace the nanny at no extra placement fee in case of a valid mismatch.

Yes. During the warranty period, we will replace the nanny at no extra placement fee in case of a valid mismatch.

No. The Placement Fee is a one-time agency fee for recruitment and placement. The monthly salary is paid directly to your nanny on the second month.

Due to high demand of our nannies service, please register at least 1 or 2 weeks in advance.

We take great care to ensure the right match for each family, so this process may vary depending
on your preferences and our current waiting list.

Most of our nannies speak basic English for daily communication.
Some have intermediate or fluent English levels, depending on experience.
Other languages available upon request include Russian, Mandarin, Dutch, Arabic, Cantonese,
and Korean.

We offer Some options:

  • Live-in: The nanny stays full-time with your family.
  • Live-out: The nanny commutes daily.
  • Part Time : Minimum 4 hours/ day

All options include agreed day-offs and transport arrangements.

To confirm the placement, payment includes:

  • Administration fee (paid to the agency), and

  • One month’s nanny salary in advance (paid through the agency, as stated in the agreement).

After the placement begins, the nanny’s salary is paid monthly directly to the nanny, based on the agreed schedule.

We Offering Some Payments Method:

  • Bank transfer
  • Cash
  • Virtual account
  • Credit card Links
  • Paypal

Yes!
You can extend anytime by contacting our team — we’ll Re-new your agreement to ensure a
smooth continuation of service.

Yes, absolutely.
Our team provides continuous communication and support throughout your nanny’s contract.

If any issue arises, we’ll assist promptly to ensure both sides remain comfortable and satisfied.

Please notify us at least 14 days in advance.
You’ll need to settle any outstanding nanny salary payments.
As stated in our agreement, administration and registration fees are non-refundable.

We understand that emergencies can happen.
However, all administration and registration fees are non-refundable.
The assigned nanny will then be transferred to another family.

If your contract is still active, you can:

  • Continue paying at least 50% of the nanny’s salary to keep her on standby.
    If not, we can’t guarantee her future availability since nannies also support their families.
    Once you return, we’ll do our best to reassign her depending on availability.
    (All guarantees and consequences will be discussed case by case.)

No. All renewals must be processed through the Agency as stated in the agreement. Direct renewal will void our legal protection and guarantee.

Yes, definitely
PT NANNIES GROUP INDONESIA is fully licensed and registered with the Indonesian Ministry of Manpower
and the Ministry of Law and Human Rights under registration number : AHU-057930.AH.01.30.Tahun 2025.

Still have questions?

Feel free to reach out — our team will be happy to assist and help you find the perfect care for your little one.